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Terms & Conditions

Welcome to The Diamond Xpert Ltd. These Terms & Conditions govern your use of our website, www.thediamondxpert.com, and the purchase of our products. By accessing our website or making a purchase, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

  • “Company,” “we,” “our,” or “us” refers to The Diamond Xpert Ltd.
  • “User,” “customer,” “you,” or “your” refers to any individual or entity accessing our website or purchasing our products.
  • “Website” refers to www.thediamondxpert.com.
  • “Products” refer to diamond jewelry and related items sold on our website.

2. Orders & Payments

  • All orders are subject to availability and confirmation.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Payments must be made securely via the payment methods provided at checkout.
  • Prices are subject to change, but confirmed orders will not be affected.

3. Shipping Policy

  • We currently ship within the UK and Europe. For customers outside these regions, please contact us for purchasing options.
  • All orders are fully insured and tracked and require a signature upon delivery.
  • Orders are shipped via our choice of couriers.
  • Estimated delivery time is 2-5 weeks from the date of order. However, we do not guarantee specific delivery dates.
  • We are not responsible for shipping delays due to courier issues, customs clearance, or unforeseen circumstances.
  • If you need your order sooner, please contact us before purchasing, and we will try our best to accommodate your request.

4. Return & Refund Policy

We want you to love your jewelry, but if you change your mind:

  • Returns and exchanges are accepted within 14 days of receiving your order, provided the item is in unused, saleable condition and in its original packaging.
  • You must contact us before returning an item to obtain approval.
  • Custom-made, resized, or engraved items are non-refundable unless faulty.
  • Customers are responsible for return shipping costs and should use a tracked and insured service.
  • Refunds will be issued to the original payment method within 10 business days after the return is received and inspected.
  • Exchanges will follow the standard 2-4 week production timeline.

5. Warranty & Repairs

  • We offer a repair service at a reasonable cost.
  • Any ring size adjustments will be chargeable unless due to an error on our part.
  • International repair shipments will incur additional two-way shipping costs.

For repair requests, contact us directly.

6. Intellectual Property

  • All content on this website, including images, logos, and text, is owned by The Diamond Xpert Ltd and protected under copyright law.
  • You may not copy, reproduce, distribute, or modify any content without prior written consent.

7. User-Generated Content

  • Our website may allow users to post reviews, comments, or testimonials.
  • By submitting content, you grant us a non-exclusive, royalty-free license to use and distribute your content.
  • We reserve the right to remove any content that is offensive, defamatory, or in violation of intellectual property laws.

Users agree that submitted content:

  • Does not contain defamatory, illegal, or obscene material.
  • Does not infringe on the rights of any third party.
  • Is not used for commercial solicitation or spam.

8. Cookies & Data Usage

Our website uses cookies to improve user experience. By using our site, you consent to our cookie usage as described in our Privacy Policy.

You can manage or disable cookies in your browser settings.

9. Hyperlinking to Our Website

The following organizations may link to our website without prior approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directories listing businesses in a similar manner

Other businesses or websites may request permission to link to us. All links must:

  • Not mislead users or imply false endorsement.
  • Fit within the context of the linking site.

For linking requests, contact us by filling in the contact form.

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Diamond Xpert Ltd is not liable for any indirect, incidental, or consequential damages arising from website use or product purchases.
  • We do not guarantee that our website will be error-free or always accessible.
  • We are not responsible for loss of data, business, or profits due to website issues.

Nothing in these terms excludes liability for death, personal injury, or fraudulent misrepresentation where legally prohibited.

11. Third-Party Links

Our website may include links to external sites. We are not responsible for their content, policies, or practices.

12. Changes to These Terms

  • The Diamond Xpert Ltd reserves the right to update these Terms & Conditions at any time.
  • Changes will be effective upon posting on our website.
  • Continued use of our website constitutes acceptance of revised terms.

13. Governing Law

These Terms & Conditions are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

14. Contact Us

If you have any questions about these terms, please contact us:

  • Email: sales@thediamondxpert.com
  • Telephone / WhatsApp: +44-7415-699295
  • Address: 7 Falcon Mead, Bicester OX26 6XE, United Kingdom

These terms were last updated on 28/2/2025.